User gained products return process is doing based on Republic of Lithuania Civil Code, August 17th of 2001 years, Republic of Lithuania economics Order of the Minister No. 258 "For things selling and services are given, when contracts used link measures rules confirmation", June 29th of 2001 years Republic of Lithuania economics Order of the Minister No. 217 " For things return and change rules confirmation".

1. The Buyer (consumer) have got rights to refuse of product buying and selling contract, informed the Seller within 7 working days from product delivery time, for these conditions:

1.1. The Buyer has got right to refuse of products buying and selling contract just in this case, if the product is good quality, hadn't been damaged and in principle don't have looks changes (product or his package looks changes, which was necessary want to see the product, aren't principles product looks changes);

1.2. When the Seller has got written notice about buying and selling contract refusal, products would be returned by the Seller's account within 15 days from a notice received.

1.3. When the Seller has got returned products and estimate it's quality, within 15 days from the written notice about buying and selling contract refusal receiving day, would be returned product price and product delivery tax. If returned just part of the bought products, the delivery tax wouldn't be returned.

1.4. The Buyer can't use in 1 item specified right to refuse product buying and selling contract if the contract formed for audio-visual works and phonograms in any video and audio, software sales (if the Buyer has been damaged package protections), newspapers, magazines, or other periodicals selling, products, which were manufactured by the Buyer individual order or clearly applied to him, or which from its nature after their taking to the buyer, can no longer be returned, because of lost his sales properties (loss) is perishable or it's expiry time is finished;

1.5. Products are returned in the original package (together with instruction and guarantee document, of they have been together with the product). For returning must take the original VAT invoice, which the Buyer received together with the package, if returned all suitable by the Invoice given products or  Invoice copy, if received part by Invoice given products and with hand-formed and written buying-selling contract refuse notice form, in which must take returned reason;

1.6. For received product suitable package completing and putting up is responsible the Buyer. If the product isn't completed and (or) a suitable package, the Seller can decline the received product.