1. The characteristics of each product shall be indicated together with the e-mail address of each product. in the store Vaikovaikams.eu. If the Customer has doubts about the properties of the selected product, he must notify Vaikovaikams.eu and, before purchasing the product, make sure that its properties meet the Customer's perceptions and expectations.

2. Vaikovaikams.eu indicates and the Customer confirms that it is aware that the color, shape, or other parameters of the goods specified in the Store may not correspond to the actual size, shape, and color of the goods due to the characteristics of the monitor used.

3. With respect to the Goods, Vaikovaikams.eu undertakes:

3.1. To deliver goods of appropriate quality and meeting the requirements of the order.

3.2. Provide the Customer with the number of goods specified in the order. Vaikovaikams.eu is not liable in cases where the quantity of the transferred goods is not accurate due to the fact that the Customer has incorrectly indicated the data in the order submitted to Vaikovaikams.eu.

3.3. Provide all items included in the set of items when the order includes a certain set of items.

3.4. Deliver the goods packaged according to their nature in order to ensure that the goods are protected during transportation and suitable for their intended use.

4. Vaikovaikams.eu sells goods that meet the conditions specified in the order. In cases when the goods delivered to the Customer do not meet certain order requirements, the Customer agrees to immediately notify the phone. +370 698 23364 or by e-mail info@vaikovaikams.eu. The Buyer is recommended to take photos of the observed defects and immediately send the Seller photo photos by e-mail. The manufacturer of the product will then determine whether the defect in the product is covered by the warranty, i.e. whether the defect of the goods is factory. The Seller will inform the Buyer about the manufacturer's decision by the specified means of communication within 3 working days and within what time it can eliminate the defects.

If the defects are not significant, new parts are sent to the Buyer. If the defects are large, another product is sent. All this is done at the expense of the seller.

5. If the defects have occurred due to the fault of Vaikovaikams.eu or third parties acting on its behalf, Vaikovaikams.eu shall eliminate the defects within a reasonable time (agreed with the Customer). If the deficiencies are not eliminated, the Client has the right to defend his rights in accordance with the procedure provided for in the Civil Code of the Republic of Lithuania.

6. Warranty conditions:

6.1. The warranty covers defects in the quality of the goods caused by the fault of the manufacturer.

6.2. The warranty applies to all furniture components and components, except for light bulbs and transformers installed in household appliances and furniture.

6.3. The natural wear and tear of a product or a change in its properties are not considered to be a defect in the quality of the product.

6.4. Inequalities in the texture and shade of natural wood are not considered to be a defect in the quality of the goods.

6.5. Natural changes in the wear of the fabric or skin are not considered to be a defect in the quality of the goods.

7. Warranty service does not apply in cases where the goods are misused or damaged through the fault of the buyer.

8. Important to know: the warranty period starts from the day of delivery of the goods to the buyer. The guarantee is provided only upon submission of the following purchase documents:

VAT invoice
Purchase receipt,
Goods warranty document.

Keep these purchase documents, do not throw them away until the end of the warranty period.